Law of the Republic of Belarus of July 18, 2011 No. 300‑Z “On Appeals of Citizens and Legal Entities”

Decree of the President of the Republic of Belarus of October 15, 2007 No. 498 "On Additional Measures for Handling Citizens’ and Legal Entities’ Appeals"

Directive of the President of the Republic of Belarus dated December 27, 2006 No. 2 “On debureaucratization of the state apparatus and improvement of the quality of ensuring the population’s livelihood”

Resolution of the Council of Ministers of the Republic of Belarus of 30 December 2011 No. 1786 «On approval of the Regulation on the procedure for handling documentation concerning appeals of citizens and legal entities to state bodies, other organizations, and individual entrepreneurs»

Resolution of the Council of Ministers of the Republic of Belarus dated July 23, 2012 No. 667 «On certain issues of working with appeals from citizens and legal entities»

Resolution of the Council of Ministers of the Republic of Belarus dated March 16, 2005 No. 285 “On certain issues of organizing work with the book of remarks and suggestions and on amending and supplementing certain resolutions of the Council of Ministers of the Republic of Belarus”