Taxi receipt as a guarantee of passenger rights protection

INSPECTION OF THE MINISTRY OF TAXES AND CHARGES OF THE REPUBLIC OF BELARUS FOR THE ORSHA DISTRICT

The driver, when paying for the trip in cash or by bank card, is obliged to issue a payment document (hereinafter - receipt) to the passenger, upon receiving which the passenger understands that their money has not bypassed the carrier's cash register and that taxes will be paid from this amount.

The receipt not only confirms payment for the taxi services purchased but also guarantees the protection of the rights of the injured party in the event of an insured event (the fact of causing harm to the life or health of the passenger and/or loss, shortage, or damage (spoilage) of their luggage during boarding, transportation, disembarking the passenger, or loading, transporting, or unloading luggage).

When boarding a taxi, before settling the payment in cash, the passenger should ensure that the taxi is equipped with a software cash register for taxis or a cash register combined with a taximeter (hereinafter - cash equipment).

If the driver refuses to issue a receipt upon receiving cash payment from the passenger for the trip, the passenger can leave their complaint about the violation of the procedure for accepting cash payments through the system "zvarotau.bel" or by calling the tax authorities' telephone information system "Contact Center".

For reference. Access to the tax authorities' "Contact Center" is organized through a single telephone number 189 for all communication operators, or by the number 8 (017) 229 79 79.

The passenger also has the right to inform the tax authorities about violations in the following cases:

absence of information about the carrier, driver, vehicle in the Register; non-inclusion, malfunction of cash equipment; discrepancy between the amount paid and the cost indicated in the trip receipt;

absence in the receipt of the required details (name of the carrier, UNP, state vehicle number, date and time of the start and end of the service, total cost of services, unique identifier (24 alphanumeric characters and QR code), other information).

When taking a taxi ride with malfunctioning or turned off cash equipment, the passenger, if there is no possibility of receiving a RECEIPT, has the right NOT TO PAY

for the trip!

In case of a conflict situation and the presence of a threat from the driver to harm the life or health of the passenger, it is recommended to make a free call to the short number 102 and report the driver's unlawful behavior.

In addition, the passenger can check the integrity of the carrier and clarify the location of both the driver and the vehicle in the "Register of Passenger Transportation in Irregular Communication" (hereinafter - Register) by following the link: https://reestr.mtkrbti.by

For reference. In accordance with the Decree of the President of the Republic of Belarus dated 25.01.2024 No. 32 "On Passenger Transportation" a state information resource "Register" has been introduced. The register includes information about carriers, vehicles, vehicle drivers, dispatchers of passenger transportation in irregular communication, and taxi dispatchers.